You may at any time escape the online ordering process before final payment. The order will be timed out in our backend system. As a service we will hold the cancelled order for 5 workingdays. We can activate on your demand the cancelled order again. The order can be processed further when fully paid. Please contact us for any questions on cancelled orders.
Cancelling the order when you paid the full amount is still possible
Depending in what stage your order shall be in when receiving your request, it may still be possible to cancel-out your order.
Order packing stage: Order is not packed yet -> order can be cancelled without any extra costs.
Packed and ready for shipment: Order is packed but not labeled for shipment -> order can be cancelled against additional administration costs (€15,-).
Order closed, shipment is paid for: Order is packed, labelled and queued for shipment -> order can be cancelled against additional administration costs (€15,-) and actual shipping costs (please contact us for complete information).
Order closed and shipped: Order is shipped -> It is not possible to cancel the order.